Contact Our Support Team
Disclaimer: We are an independent agency that provides professional assistance to apply for the mandatory DR eTicket, a digital form that all travelers entering or leaving the Dominican Republic must complete. We are not part of or affiliated with the Dominican Republic Government.
At GOeTicketDR, we believe that exceptional service defines the difference between a stressful trip and a seamless journey.
Whether you have a question about the application form, need to correct a detail on a submitted request, or simply need clarification on entry requirements, our team of specialists is ready to assist you.
We Are Here 24/7
Travel doesn't stick to business hours, and neither do we. Our support team operates 24 hours a day, 7 days a week, 365 days a year, offering:
Multilingual support
We can assist you in over 15 languages.
Human assistance
You will receive answers from a specialist, not a generic bot.
Fast response:
We aim to resolve all inquiries promptly to ensure your travel plans are never delayed.
How to Reach Us
1. Send Us a Message
For the fastest service, please fill out the form below. Please complete all the mandatory fields, which include your full name, email address and passport information if you have already submitted a request.
Contact Us
2. Email Us Directly
You can also email us directly at: info@goeticketdr.com (We typically reply to all emails within 24 hours).
Troubleshooting - GOeTicketDR
Before you write, you might find your answer here instantly:
I haven't received my QR code yet. What should I do? Toggle faqs
Processing times vary, but most e-Tickets are delivered via email within a few hours. Please check your spam/junk folder first. If it has been more than 24 hours, please contact us immediately.
I made a mistake on my application. How can I correct it? Toggle faqs
If you noticed a typo (name, passport number, dates) after submitting, contact us immediately. If the e-Ticket has not yet been issued by the government, we can correct it for you.
What are the accepted payment methods at GOeTicketDR? Toggle faqs
We accept all major credit and debit cards, including American Express, Maestro, Mastercard, and Visa. All payments made through GOeTicketDR are encrypted using Secure Sockets Layer (SSL) technology to keep your information safe and secure.